Making Ireland's Greatest Outdoors Brand Greater

Who are Great Outdoors?

Founded in 1976, Great Outdoors are Ireland’s oldest outdoors shop and the biggest in the country that is still family-owned and operated. With a countrywide presence in retail and outdoors events, Great Outdoors is almost a household Irish name.

What did I do at Great Outdoors?

Put shortly, a lot.

I was their Marketing and Web Administrator. I worked on miscellaneous design tasks, mailing lists, the brand ambassador program, event marketing, content creation, and website maintenance.

The big thing I did? Revamping their social media.

The Start

Being a family run business, when I started work in the office, Great Outdoors’ social media accounts looked… family run.

Posts were made live with the e-commerce manager’s phone, usually documenting in-store events and promotions- not getting much engagement outside of staff and friends of the shop.

The Strategy

The process of revamping our online presence started with a push for cleaner, better-planned posts. Not only were the posts encouraged to include brand colours or iconography, but we also changed the culture of how we thought about posts. We asked ourselves before posting- are we educating, informing, or inspiring our audience?
 
Eventually, I insisted a logo be put somewhere on every image- this meant “live photos” would then be contained to our Instagram stories.
 
The next step was to develop a template for our posts, a simple logo in the corner, or brand font and colours on the photo. For product shots, there was a standard tooltip to show prices and product names. We developed a template for Instagram/Facebook stories as well.
 
Finally, we started investing more money into promoting our Instagram posts and stories. We used Facebook Business Manager to push our latest in-store promotions, monitored which audiences responded best to which type of post, and used that to inform our strategy.
 
When I left Great Outdoors, we had started using an outside web agency to build some of our posts- making mega engaging video posts to run alongside ambassador or product posts. The feeds had turned around, capturing more customers and looking much more professional and on-brand.

The Numbers

During my tenure at Great Outdoors we saw: 

  • Roughly 33% increase in Instagram followers

  • Roughly 28% increase in Facebook likes/followers.
  • Organic engagement rise on Instagram from 2-3% per post to 5-6% per post.

By putting a minimum of €5 behind every Instagram post and increasing our budget for Facebook Advertising we saw a consistent rise in web conversion.

When I left Great Outdoors, our online store and social media were no longer a “side hustle” for the business, they had become something that carried us on weeks when in-store footfall was slow.

The Before and After

Auld outdoors

I finished working with Great Outdoors in May 2019. Check out their Facebook here, their Instagram here, and their Website here.

Posted 30/6/2020

Other Blog Posts

Out of the dozens of photos I took, these are the best three I have from a 2-day hike to Hundstalsee. In summer 2019 my friend Marta and I made the trek to the lake. We’d seen pictures of it, and knew it was somewhere in Tyrol…

The Aran Islands are a collection of three barren, rocky islands off the coast of Galway. There are roughly 1200 Irish speaking inhabitants across all 3 islands. Fortunately for travellers, English is very commonly spoken on the Islands as…

ShoppedIMG_1173

Wintertime in Ireland can be especially dreary. The mornings are usually overcast and foggy, and thanks to the coastal climate the days are bone-chillingly cold.

In the winter of 18/19, I lived in Clontarf…

I finished school in late 2012 which, I realize now, was a long time ago.

A degree in marketing was something I chased out of a vague interest in the field. By the time…